Brian Moore

Cloud, Ops, DevOps, SRE Leader & Enthusiast

Solving problems. Creating value. Always learning.

Currently, I lead a global team of cloud engineers charged with enabling development teams to more easily consume Azure as a platform within established standards. My focus is always on solving problems and creating value for the business and supporting the team and peers in their quest to be successful. I like to get my hands into a little bit of everything so I can better understand the big picture. Always learning, always improving, trying to make tomorrow a little bit better than today.

Recent Workload: Azure Cloud Platform build out and governance; Cloud Operations transition; X as Code; Talent acquisition and development; team growth and development.

Recent Training: Every day on the job is training.

Leadership Competencies

Remote Team Management
Problem-Solving
Decision-Making
Conflict Management
Coaching & Development
Goal/OKR Development
Talent Acquisition & Retention

Technical Competencies

Cloud Platforms - Azure and GCP Azure
Infrastructure as Code - Terraform
Source Control Management - Github, Bitbucket, Perforce
CI/CD - Github Actions, Azure DevOps, Jenkins, Argo, Flux
Observability - CA, DynaTrace, Splunk, Grafana
Agile Tools - JIRA, Azure DevOps
Collaboration Tools - Slack, Teams, Sharepoint, Confluence

Leadership Experience

Senior Manager, Cloud Platform Services Engineering
@ NCR Atleos Corporation
(Oct 2023 - Current) - Remote

Key Outcomes:

Successful recruiting and staffing of seed global cloud platform services engineering
Successful training and knowledge transfer to new team
Developed a portfolio of x-as-code self-service solutions for internal teams
- Resusable workflow framework
- Policy as code framework
- IAC framework
- IAM framework
- Centralized cloud networking
- Innersource terraform module registry
Successful implementation of training program to skill up existing team members
Successful migration of 200+ services/applications from datacenter to cloud as part of company split

In-flight:

Maturation of Cloud Operations model
Knowledge transer to SOC
Conversion of half my team to Operations/SOC
Complete transition to self-service IAC model

Manager, Site Reliability Engineering, Digital Banking
@ NCR Corporation
(Nov 2019 - Aug 2021) - Remote

Lead an Ops/Delivery team through SRE transformation and cloud migration.

Key Outcomes:

Successful transition of existing Service Delivery team to operate according to NCR SRE model
Grew team from 7 to 18 members in order to meet requirements for Google Cloud migration effort
Successful implementation of training program to skill up existing team members
Successful migration of several services/applications to GCP

Manager, Service Delivery, Payments
@ NCR Corporation
(Aug 2017 - Nov 2019) - Remote

Remote leadership of global team providing 24x7 SaaS delivery and operational support for NCR’s payment processing solution.

Service Delivery Mission

Build - Develop tools and processes to deliver and support production services
Automate - Leverage tools to increase efficiency and quality of delivery through automation
Deploy - Deliver services on time and with quality
Support - Provide ongoing operational readiness and response
Improve - Provide feedback to drive continuous improvement

Key Outcomes:

Established Team Charter and staffed global team to execute charter
Applied DevOps principles to transform Service Delivery into a high-functioning, self-organizing, cross-functional, agile team
Improved all deployment metrics
Drove cultural change towards developer empowerment

Manager, Sr Application Support, SaaS Operations, Digital Banking @ NCR Corporation
(Jan 2016 - Aug 2017) - Remote

Remote leadership of global team of senior-level sysadmins, responsible for managing, maintaining, and supporting the operational readiness of NCR Digital Banking and Payment Processing solutions, and supporting services.

In addition to standard leadership/management duties, individual responsibilities included:

Incident Management, both as a facilitator and a contributor.
Maintenance Manager, facilitator for scheduled maintenance windows.
Project development and management
Standard Policy and Process Development
Talent interviewing and on-boarding

Key Outcomes:

Design and implementation of Secure Certificate Lifecycle Management System to support management 1000+ secure certificates across multiple business units
Multiple Splunk implementations to support log aggregation across multiple applications and environments
DNS vendor migration of 1000+ domains with no customer impact
Ansible-based service restart & failover implementation
Application heat map (pre-SLI/SLO) process to amplify continuous improvements and shorten feedback loop.

Team Responsibilities:

Maintain a strong working understanding of NCR SaaS products, systems, and architecture
Produce high quality support documentation to be used by Application Operations Center
First escalation point for Application Operations Center in the event of suspected service interruption or degradation
Liaison between AOC, Service Delivery, Ops Solutions, Hosting Operations and Network Operations
Analyze SaaS application faults and provide triage data to help identify and resolve service interruption or degradation
Propose and execute routine preventive actions to avoid service interruption or degradation
Plan and implement automated fail-over configurations
Automate recurring tasks where possible to ensure the high availability of SaaS offerings

Manager, Application Operations Center, Digital Insight
@ NCR Corporation
(Jan 2014 - Jan 2016) - Remote

Business Unit was acquired by NCR. This is a continuation of the same role.

Manager, Application Operations Center
@ Digital Insight
(Aug 2013 - Jan 2014) - Remote

Business Unit was sold by Inuit. This is a continuation of the previous role.

Manager, Application Operations Center, Intuit Financial Services
@ Intuit
(April 2013 - Aug 2013) - Remote

Remote leadership of US-based team of 6 engineers responsible for maintaining operational excellence for Intuit Financial Services’ Digital Banking offerings and related services during peak banking hours.

Responsibilities Include:

Incident Management
Problem Management (Post Mortem, Root Cause, Preventive Actions)
Collaborate with Ops and Engineering stakeholders understand operational requirements prioritize and address production health concerns
Facilitate war games and failovers to demonstrate production readiness
Project and task delegation
Performance management and career development for direct reports

Team Responsibilities Include:

Monitoring dashboards
- respond to alerts by resolving directly
- escalate to appropriate resource (senior resources or other teams)
Performing and recording defined system health checks
- Providing Hourly readiness email updates
Working assigned incidents in ticketing system
- DNS updates
- SMTP research
- Apache config updates
- custom reports

Technical Experience

Cloud Specialist, NCR
@ NCR
(Jan 2022 - Oct 2023) - Remote

Team of one. Architected and implemented a greenfield Azure build-out using an infrastructure-as-code model. This was to faciliate a datacenter to cloud migration as part of a company split.

Developed Azure DevOps and Github Actions pipelines to orchestrate terraform-based infrastructure as code approach to governing Azure.

Terraform IAC for Azure
Azure DevOps Pipelines
Github Actions Workflows
JIRA Backlog development
Azure operations & troubleshooting

Senior Application Operations Engineer, Intuit Financial Services
@ Intuit
(Aug 2011 - Apr 2013) - Norcross, GA

Team Lead for Production Operations. The team is responsible for ensuring high availability for Intuit Financial Services’ production online banking offerings and related services.

Senior Systems Engineer
@ Liaison Technologies (now OpenText, formerly nuBridges/Trailblazer Systems)
(March 2002 - Aug 2011) - Atlanta, GA

Over nearly 10 years, role and responsibilities evolved, across multiple acquisitions, from one-person supporting all technology for a 15-person company to a 4-5 person team doing the same for a company and customer base of hundreds.

IT and Network Management

Manage all desk-side, back-office, and customer-facing systems in the company.
Primary Linux and Windows admin/engineer
Enterprise migration from bare-metal to VMWare
Deploy and manage systems that wide range of services and applications, including several highly available managed B2B services. Systems are deployed across multiple data centers, both physical and virtual.

Customer Service

Responsible for handling requests from Customer Support in regards to server-side managed services and client-side software

Operations Responsibilities

Appropriate monitoring of critical services
Proactive resolution of service impacting issues resolving any issues that arise
Develop processes and technical solutions to identify potential issues that may become service impacting outages and enrich integration of data flow between independent systems by identifying points of failure.
Implement and maintain central monitoring system to meeting high availability requirement of customer-impacting systems
24/7 on-call status. Since I’m only one person, I spend a lot of time writing documentation.

Collaboration

Parter with Marketing and Product Management on design and implementation of new services
- gather requirements
- design solution and architecture
- implement infrastructure as architected
- deploy the solution

Enterprise Administration

Primary administrator of several critical systems currently used company-wide
- Active Directory
- DNS
- Salesforce.com (CRM)
- JIRA (bug tracking and service desk)
- FishEye/Crucible (source code review)
- Google Apps (company email)
- Sharepoint

Cloud

Design and implementation of new SaaS solution into a PCI-compliant hosted VPC (pre-cloud-as-we-know-it-today)

Typical Technology Interaction

Oracle
MS SQL
MySQL
JBoss
Apache
Postfix
BIND
BASH
Linux